soaring eagle casino balcony rooms are closed

DISASTER ! Upon check in - all of our rooms were worn, dirty, stained furniture, carpet, bed coverings drawers hanging open that wouldn't close, tv's that didn't work, soiled bathroom counters. Had never been there - but sounded like a great plan. Driving from Kalamazoo, Detroit, and Grand Rapids.

I booked 4 suites/rooms for my entire family as my Christmas Gift. Nice looking bathrooms! The only reason I'm even tolerating this stay is because thru the eyes of a 5 year old he is having a blast! He was sad about the movie tho! He aldo said we should have gone to to the Wolf Place lol We left the waterpark early to watch the movie being shown at 815 just to walk by on our way to our room at 805 and see the movie had already started! I couldnt sleep in this bed for more than one night tho. Took 5 mins for new food so clearly was sitting there for at least 20! Front desk seemed appalled but could be an act! Room was ok. The fries too because my husband stuck his fingers in it to see if the middle was cold too. I touched that pretzel and felt it was cold! The hotdog was clearly new bc the grill lines were different. Then I watched the customer service person put my pretzel back on the rack and grab a fresh one. No response just stared backed! Could have easily brought it to me as there were no other customers! My husband went and asked for new food and over heard them talking about me. When I said, 'I've been staring at you since I ordered! You could have waved at any point to tell me it's done'. Had been for awhile and was ICE cold! No wave to say it's done. Finally walked the 20 feet to ask if my food was ready. Waited 25 mins making heavy eye contact with the person who placed the order. Neighboring table said they brought out their food. The waterpark cafe is a joke! $22 for fries,hot dog and pretzel. He doesnt like the tubes so just ended up walking next time him. Great for my 5 year old who can just barely touch w his float on but not as a parent who has to float around w a 1 yr old. The lazy river was only 3 ft deep which was kind of disappointing. The waterpark is much smaller than the pictures make it seem. We're use to going to Zhenders Splah Village. Couldnt beat the rate we got but you get what you pay for I guess.

Soaring eagle casino balcony rooms are closed